Cancellation Process & Terms & Conditions

For canceling your booking, please send us an e-mail at support@trekkersofindia.com

Do not forget to mention your booking reference number in the same e-mail. Cancellation requests cannot be taken over the phone call or messages.

• Cancellation made 30 days before the trek- 90% cash refund or Get 100% of the trek fee in a Trekkers Of India Trek Voucher.
• Cancellation made between 29 days and 15 days before the trek- 70% cash refund or Get 80% of the trek fee in a Trekkers Of India Trek Voucher.
• Cancellation made between 14 days and 7 days before the trek- 50% cash refund or Get 70% of the trek fee in a Trekkers Of India Trek Voucher.
• Cancellation made between 6 days and 1 day before the trek– No Refund, No Trek Voucher
• If the Cancellation is made on the Starting day of the trek or there is no Show on the start day of trek, there will be No Refund, No Voucher.
• Trek Voucher is Issued when Full Amount is Paid to book the trek.
• No refund is applicable on cancellation if Advance Amount is Paid to Book the Trek/Trip.
• Refunds will be made within 7-14 working days from the date of cancellation.
• In case of refund, 4% payment processing charges must be applied.
• In case of refund, 5% GST is NON REFUNDABLE.
• Cancellation charges are based on the total trek fee, irrespective of the amount paid either full or partial.
• The refund amount will be calculated from the total fee, in case any partial payment has been made.
• If your Booking says ” NOT REFUNDABLE “ No Refund or Trek Voucher will be issued.

IMPORTANT: OFFLOADING FEE, RENTAL FEE AND TRAVEL FEE IS NON REFUNDABLE. TREK VOUCHERS ARE ISSUED ONLY FOR TREK FEE (YOUR PACKAGE INCLUDES TRAVEL CHARGES AS WELL WHICH IS NON REFUNDABLE)

In the rare event that we cancel a trek, this is the policy we follow:

We almost never cancel our treks. But in case we cancel a trek because of Lockdown, Natural calamities (snowstorms, thunderstorms, floods, landslides, earthquakes, bad weather) or unexpected political unrest, terrorism activity, curfews, local riots, or government orders, Trekkers Of India issues a voucher for the full amount of your trek fee paid to us or Alternate Trek will be arranged. You can redeem the Trek Voucher on any of our treks over the next one year or even extend it in case of emergency. NO CASH REFUND would be made.

What If Trekker is on Trek & It is not completed due to natural calamities (snowstorms, thunderstorms, floods, landslides, earthquakes, bad weather) or unexpected political unrest, terrorism activity, curfews, local riots, or government orders?

There would be NO REFUND in this case.

Trekker can avail our “Come Back & Trek Again Feature” Let us tell you more about it. (Not applicable on Winter Treks)

TREKKERS OF INDIA “COME BACK & TREK AGAIN” FEATURE

1. As a Trekker, there are times when you have to let go of a Trek in mid of the Trek Journey. You can fall ill or get hit by AMS or at times simply fatigue pulls you down or there may be other reasons as well such as Snowstorms, thunderstorms, floods, landslides, earthquakes or unexpected political unrest, bad weather, curfews, local riots, or government orders?. Or if your Trek Leader/Guide sends you back down to base due to a safety or health issue. At Trekkers Of India we feel bad when such things happen and we understand the feelings of Trekker.

But wait! Trekkers Of India will not let you go back with sad face! We have a feature/policy in which you can “COME BACK & TREK AGAIN” that means you can come back & do SAME TREK again. And Hey! you don’t need to pay Trekkers Of India money for the same. Happy now  ?

How to apply for same? Simply email us at support@trekkersofindia.in, Our support team will send you a Refcode (Which is not a Trek Voucher Code). Next year when you are ready to do Same trek again, you can simply mail us at bookings@trekkersofindia.in with Refcode and batch date our team will help you confirming your slot.

IMPORTANT: Offloading Fee, Travel Fee, Rental Fee is not included in this feature.

What is a Trekkers Of India Trek Voucher?

Trek Voucher is a credit amount which gets added to you Trekkers Of India account. You can redeem trek voucher by booking any Fixed Departure Trek with Trekkers Of India in future. Every Trek voucher comes with one year validity.

IMPORTANT: Trekkers Of India Trek Vouchers are non transferrable, non refundable to others. Only Trekker who has received it can redeem it. For example, If you have booked for five person you can either avail one Trek voucher of xyz amount or five trek vouchers will be issued on Trekker’s name.

How to redeem the Trek Voucher: 

Trekker will receive a Trek Voucher code on mail once you apply for the same.

1. Visit www.trekkersofindia.in
2. Choose Your Trek, Click on Available Dates.
3. Fill your Details
4. You will find Coupon Code option
5. Enter Your Trek Voucher code
6. Redeemed Yayy!

Please Note: This voucher code can redeemed only once for Treks in Uttarakhand, Himachal, Kashmir. Not redeemable for Treks in Maharashtra. And if you have received Voucher for treks in Maharashtra it can be only redeemed for treks in Maharashtra. If you need any support while Using the VOUCHER CODE feel free to Call/Whatsapp your Trek coordinator on +91 9999779236,9999779136. Trekkers Of Maharashtra coordinator is available on +91 8800144436.